Welcome to Heros. These Terms of Service (“Terms”) govern your use of our website, services, and telehealth offerings (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use immediately.

Heros is a telehealth platform connecting patients with licensed healthcare professionals for consultations, prescriptions, and treatment plans. These Terms establish a contractual relationship between you and Heros, outlining rights, obligations, and limitations.

Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Services, you consent to our data practices, including data collection, storage, and disclosure in compliance with applicable laws and regulations.

Eligibility

To use Heros, you must:

• Be at least 18 years old or the legal age of consent in your jurisdiction.
• Be a resident of a location where Heros operates.
• Provide accurate, complete, and current information.
• Not use the Services for unlawful or fraudulent purposes.

Heros reserves the right to refuse service to anyone at our discretion.

No Medical Advice

Heros facilitates consultations between patients and licensed healthcare providers. However, Heros itself does not provide medical advice. Information on our platform should not replace professional medical advice, diagnosis, or treatment. Always seek guidance from a qualified healthcare provider for medical concerns.

Telehealth Services & Risks

By using Heros’ telehealth services, you acknowledge and accept:

• The limitations of virtual consultations versus in-person evaluations.
• The risk of incomplete assessments due to the nature of remote healthcare.
• The potential for technological disruptions that may impact communication with providers.
• The possibility that a provider may determine telehealth is not appropriate for your condition and may refer you to an in-person evaluation.

User Accounts & Security

You must create an account to use our Services. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Ensuring that your account is used only by you.
• Promptly notifying Heros of any unauthorized access or security breaches.

Heros is not liable for losses resulting from unauthorized account use. We reserve the right to suspend or terminate accounts for policy violations.

Payment & Billing

Heros offers paid telehealth services. By using our paid Services, you agree to:

• Provide accurate billing information.
• Authorize charges to your payment method.
• Acknowledge that all payments are non-refundable unless otherwise stated.

Prescription Policy

Heros providers may issue prescriptions when medically appropriate. However:

• Providers exercise independent medical judgment.
• Prescriptions are subject to federal and state regulations.
• Heros does not guarantee prescriptions for any medication.
• Controlled substances cannot be prescribed via telehealth through Heros.

You must use prescribed medications only as directed by your provider. Heros is not responsible for pharmacy availability, fulfillment delays, or medication shortages.

Prohibited Conduct

Users must not:

• Provide false or misleading information.
• Misuse or interfere with the Services.
• Violate any applicable laws or regulations.
• Attempt unauthorized access to our systems.

Heros may suspend or terminate access for policy violations.

Intellectual Property

All content on the Heros platform, including text, images, and trademarks, is owned or licensed by Heros. You may not copy, distribute, or use our content without prior written consent.

Third-party Websites & Links

Our Services may include links to third-party websites. Heros is not responsible for external content, policies, or practices. Your interactions with third-party sites are at your own risk.

Disclaimer & Limitation of Liability

• Heros provides Services “as is” and “as available.”
• We do not warrant uninterrupted or error-free service.
• We are not responsible for provider actions or advice.
• Liability is limited to the extent permitted by law.

To the fullest extent permitted by law, Heros disclaims liability for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.

Indemnification

You agree to indemnify and hold harmless Heros, its affiliates, employees, and providers from any claims, damages, or liabilities arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your infringement of rights.

Governing Law & Dispute Resolution

Heros manages and operates this service from Texas. Those who choose to access the Service from other locations do so at their own risk and are responsible for adhering to local laws. Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, except where prohibited by law.

Modification of Terms

Heros may update these Terms at any time. We will notify users of significant changes. Continued use of the Services after updates constitutes acceptance of the revised Terms.

Termination

We reserve the right to terminate or suspend your access to Heros for violations of these Terms or any conduct that may harm our users, reputation, or business.

Contact Information

For questions about these Terms, contact us at:

• Email: support@heroshealth.com
• Phone: [Insert Contact Number]
• Address: [Insert Physical Address]

Miscellaneous

• If any provision is found unenforceable, the remaining Terms remain in effect.
• These Terms constitute the entire agreement between you and Heros.
• No waiver of rights shall be deemed continuing unless in writing.